Returns Policy

1. OUR RETURNS POLICY

If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

2. FAULTY GOODS

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please email us at festigirl@outlook.com or you can reach us via private message on Instagram.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

  • Your Name
  • Order Number
  • Picture of the fault
  • Description of the fault

(The product name and code can be found on your order confirmation email).

Email us: festigirl@outlook.com

Returns address: Festigirl, 10 Maltby Court, Darlington, DL1 4DZ

If you are wanting to return an item for a refund please return to the address above providing:

• Full name

• Order number

• Complete these details on the slip inside your parcel with your name and order number on form and send back to us. 

We can offer full refunds if the item is returned in the same condition it was sent out in, we within our right to reject a refund if the item does not return back in the same condition it was sent out in.

NO RETURNS ON SUNGLASSES OR ACCESSORIES 

ITEMS ARE NONE REFUNDABLE IF BOUGHT IN OUR SALE OR DISCOUNTED ITEMS